Work Queues allow you to see a snapshot of the current ILL workload both as a borrower (requester) and a lender (responder). The Work Queue display shows a list of statuses and the total number of requests currently at each status .
Work queues can be accessed:
1. Click on the reports button in the left hand pane.
2. Locate the Work Queue report.
3. To run the report click the radio button next to the report and press Generate Report. The start and end date fields are not used in this report.
1. Click on the requests button in the left hand pane.
2. Click on Work Queue from the options at the top of the screen.
Borrower Work Queue: This displays outgoing requests where your location is the borrower (requester). The queue gives an overview of the status of currently active requests.
Lender Work Queue: This displays requests that have been sent to your location to be supplied i.e. your location is the lender (responder). The queue is designed to provide the Lender with a list of requests that require some kind of immediate attention.
The report tabulates the number of incomplete requests for the location of the user logged in to VDX. They are grouped by the request status, in workflow order. The number in the Count column is the sum of requests for each status.
If a location has no requests in a certain status, that status will not be on the work queue.
Note: The list of statuses shown is dependant on how your system has been set up and whether you have configured the work queue display.
The statuses visible on the work queues page can now be configured through the Web Admin interface. ILL staff can select which of the currently available statuses they wish to see on the Work Queues display. For example, ILL staff processing incoming requests may only want to see the Lender Work Queue.
To view brief details of requests, click on the number in the Count column of the work queue. From this screen, you can click the details button or perform an action on the requests.