When an incoming message is received, the request is automatically flagged as To Be Acknowledged. The request will remain To be Acknowledged until it is viewed on the full details screen or manually marked as Acknowledged.
Whenever a To Be Acknowledged request is viewed in full, It will be automatically marked as Acknowledged when this screen is exited.
If you do not want the message to be automatically acknowledged, you can leave the screen via the Mark as unread option. This will close the current request display, but will leave the request's Authorisation Status as To Be Acknowledged.
To do this:
In the left hand menu pane click the requests button.
Using the ILL Request Search screen find the relevant request record.
Locate the item in the hitlist and click on the details button to display.
Use the Mark as Unread button (next to the Action box) to close.