The following statuses are shown by default in the borrower Work Queue.
Note: The list of statuses shown is dependant on how your system has been set up and whether you have configured the work queue display.
Idle - Check Manual An idle request has yet to be authorised. The automated process (Docfind-requester) has also discovered a problem when attempting to validate the request or compile a list of rota locations. The request needs to be checked by a member of staff.
Idle - Auth Manual An idle request has yet to be authorised. This outgoing request needs to be authorised by a member of staff.
Pending > 2 Weeks A request has been made and the item is expected from the Lender (Responder); or a message has been received stating that the item will be supplied or has been placed on hold; or that the request has been forwarded to another institution. In this queue, requests have been at pending for more than 2 weeks.
Pending A request has been made and the item is expected from the Lender (Responder); or a message has been received stating that the item will be supplied or has been placed on hold; or that the request has been forwarded to another institution. This queue shows all requests that are pending.
End of Rota These requests have been sent to all locations currently on the rota and are now no longer with the final rota location (i.e. the final rota location has replied that they cannot supply or the request has auto-expired). Once a request has reached 'end of rota', it can be completed or additional locations added by using the REQUEST action.
Terminated Requests which have been cancelled completely by borrowing (requesting) library.
Informed WiIl Supply The lending (responding) library has informed you that they are able to supply these items.
Conditional These requests can only be fulfilled if the borrowing (requesting) library can satisfy the conditions specified by the lending (responding) library.
Cancel Pending You have asked for these requests to be cancelled with the current lending (responding library). You are awaiting confirmation that these requests can be cancelled.
Messages Incoming messages from lending (responding) library have been received relating to these requests.
Shipped The lending (responding) has performed a shipped action on these requests to inform you that the item has been dispatched.
Shipped > 2 Weeks The lending (responding) library has performed a shipped action to inform you that the item has been dispatched.
Received You have performed a received action to indicate that the item has been received from the lender (responder).
Renew Pending You have performed a renew action on the request. This will have sent a Renewal message to the lender (responder). You are waiting for their reply. If the lender (responder) agrees to the renewal, the request will then return to the 'received' work queue with a new due date.
Overdue Items which you have borrowed have past their due date for return. You should request a renewal or return as soon as possible.
Recalled These are requests that have been recalled by the lending (responding) library. You should return the items as soon as possible.
Returned You have sent these items back to the lending (responding) library and performed a returned action on the request. You are awaiting confirmation of receipt from the lending (responding) library.
Received List This lists items which the borrowing (requesting) location has actioned
as RECEIVED. The output is in PDF format. Once a request has been printed
on a Received List, it will not be included in future Received Lists.
However it can be found again by checking the appropriate Standard Received
List in Batch Reruns.
Some field definitions:
For: This combines the Forename and Last Name of the borrowing (requesting)
User record’s Details.
Phone: This is from the borrowing (requesting) Location Parent record's
address.
Email: This is from the borrowing (requesting) Location
Parent record's address.
Pickup: This is showing the VDX Location internal code for the library
the material is to be picked up from.
Cost: This is from the Request record, if a cost is included in
the record, otherwise it is left blank.
Request Number: This is the original Borrower (Requester) ILL no.
Supplying Library:This is the Lender (Responder) Location name.
Title: This is the bibliographic title of the requested material
from the Request record sent to Lenders (Responders).
Return by: This is the due date from the Lender (Responder).
Notes: This note is from the request’s note field.
Returned List This lists items the requesting location has actioned as RETURNED. This
report can be used to create return mailing labels.
The output is in PDF format. Once an item has been printed on a Returned
List, it will not be included in future Returned Lists. The item can be
found in the appropriate Standard Returned List in Batch Rerun reports.
Reference Number: the ILL number from the Requesting Location.
Order Date: the original entry date of when the request was created.